Returns Policy

What is your returns policy? 

Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items. 

If the prescription provided to us from an external optometrist is incorrect or if the prescription is no longer valid, the purchasers agrees that Comfy Specs will not be liable for the cost of the remake.

For non-prescription items, we can offer exchanges within 30 days from the item being received. It is essential the items are in their original received condition and return with all original case, cloth and any supplied accessories.

Any cost associated with the return and subsequent dispatch of an alternative frame will be bore by the purchaser.